New Customer Service Information

• $60 deposit
• Service address
• Billing address (if different from above)
• Phone number
• Provide proof of ownership or rental agreement (follow up email will request this)
• The name you would like on the account (must match documents being submitted)
• Your date to commence service (can be same day if before 3:00 pm)
• Copy of your drivers license or other U.S. Government-issued ID (follow up email will request this)

1. You may call us at 209-863-7109
2. Provide us with the same information as above
3. Provide us with the address where you had service previously

If your previous account was in good standing, no deposit may be required.

Payments

You may pay your utility bill in person at the Finance Department or pay your utility bill online.
Pay by cash through one of the authorized cash locations. (Convenience Fee can vary by location)

 UTILITY CUSTOMERS PLEASE NOTE:

Effective September 1, 2018:

For customers whose water has been disconnected due to delinquency, in order to have your service restored: full payment of your balance and the $50.00 Reconnection Fee must be paid in cash, cashier’s check or money order, credit or debit card. NO PERSONAL CHECKS WILL BE ACCEPTED to have your water turned back on. 

The City of Riverbank uses Xpress Bill Pay to process all online utility payments. Xpress Bill Pay offers convenient options such as: automatic payment, pay by phone and pay online. 
Visit them at: xpressbillpay.com
Or call them at: 1-800-766-2350 to speak with a representative about selecting an option that works best for you. 

Utility Bill Schedule

View the calendar for 2020 Utility Bill Dates including: dates utility bills are mailed and the utility payment due dates; dates when late notices are mailed and the delinquency due dates; the dates when water turn-offs begin for each billing period; and dates that the city offices are closed.

Garbage Service

Sign up for garbage service when you sign up for water and sewer service. You will be billed bimonthly. When you sign up for garbage service, the provider will deliver 2 toters to your home: one gray toter and one black toter. The gray toter is for yard waste, paper, and cardboard only. The black toter is for household garbage. Recyclables should be put in blue plastic bags and placed in the black toter, as it will be sorted at the provider's place of business. 

Our Garbage Services are provided by Gilton Solid Waste. If you have a missed pickup of your garbage service, please contact Gilton directly at 209-527-3781

Bulky Item Pickup

Did you know that Gilton Solid Waste provides bulky item pickup two times per year per customer?  They will pick up item such as: