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Utilities
New Customer Service Information
If you are new to our city, and have not had service with us previously, you must come into our office to begin your new service at the Finance Department and provide us with the following information:
- $60 deposit
- Service address
- Billing address (if different from above)
- Phone number
- Provide proof of ownership or rental agreement
- The name you would like on the account
- Your date to commence service (can be same day if before 3:00 pm)
- Your drivers license number or other U.S. Government-issued ID
Resuming Service
If you currently have service, or have had service within the past 30-days with the City of Riverbank, and your account is in good standing, the following steps can help establish your new service:
- You may call us at 209-863-7109
- Provide us with the same information as above
- Provide us with the address where you had service previously
Payments
You may pay your utility bill in person at the Finance Department or pay your utility bill online.
Cash payments can also be accepted at a CheckFreePay site CheckFreePay Locator.
UTILITY CUSTOMERS PLEASE NOTE:
Effective September 1, 2018:
For customers whose water has been disconnected due to delinquency, in order to have your service restored: full payment of your balance and the $50.00 Reconnection Fee must be paid in cash, cashier’s check or money order, credit or debit card. NO PERSONAL CHECKS WILL BE ACCEPTED to have your water turned back on.
The City of Riverbank uses Xpress Bill Pay to process all online utility payments. Xpress Bill Pay offers convenient options such as: automatic payment, pay by phone and pay online.
Visit them at: xpressbillpay.com
Or call them at: 1-800-766-2350 to speak with a representative about selecting an option that works best for you.
Utility Bill Schedule
View the calendar for 2019 Utility Bill Dates including: dates utility bills are mailed and the utility payment due dates; dates when late notices are mailed and the delinquency due dates; the dates when water turn-offs begin for each billing period; and dates that the city offices are closed.
Garbage Service
Sign up for garbage service when you sign up for water and sewer service. You will be billed bimonthly. When you sign up for garbage service, the provider will deliver 2 toters to your home: one gray toter and one black toter. The gray toter is for yard waste, paper, and cardboard only. The black toter is for household garbage. Recyclables should be put in blue plastic bags and placed in the black toter, as it will be sorted at the provider's place of business.
Our Garbage Services are provided by Gilton Solid Waste. If you have a missed pickup of your garbage service, please contact Gilton directly at 209-527-3781
Bulky Item Pickup
Did you know that Gilton Solid Waste provides bulky item pickup two times per year per customer? They will pick up item such as:
- Refrigerators
- Water Heaters
- Washers/Dryers
- Couches/Sofas
- Bed Frames & Mattresses
- Microwaves
- Hot Tubs
- Patio Furniture
- And much more!
Curbside E-Waste Pickup
Gilton provides curbside e-waste pickup at your home four times per year per customer. Acceptable items include:
- Cathode Ray Tube (CRT) Monitors & TV's
- LCD Monitors & TV's
- LED Monitors & TV's
- Projection TV's
- VCR's & DVD Players
- Video Game Consoles
- Stereo Equipment (including car stereos)
- CD Players
- Telephones & Cell Phones
- Desktop Computers
- Copiers (Desktop size only)
- Fax Machines (Desktop size only)
Utility Rates
Water Rates
Water rates were adopted by the City Council on October 13, 2015. Residential homes have a 1.5" or smaller water meter. The five-year monthly rates are as follows:
| Meter Size | Effective Nov. 21, 2015 |
Effective July 1, 2016 |
Effective July 1, 2017 |
Effective July 1, 2018 |
Effective July 1, 2019 |
|---|---|---|---|---|---|
| 1.5" and smaller (Residential) |
$19.77 | $22.73 | $24.55 | $25.78 | $27.07 |
| 2" | $31.63 | $36.37 | $39.29 | $41.24 | $43.31 |
| 3" | $63.27 | $72.74 | $78.57 | $82.49 | $86.62 |
| 4" and above | $98.85 | $113.65 | $122.77 | $128.89 | $135.34 |
| Variable Charge (Water Usage per gallon) |
$0.000614 | $0.000706 | $0.000762 | $0.000800 | $0.000840 |
| Drought Surcharge (per gallon) |
$0.00 | $0.000092 | $0.000211 | $0.000377 | $0.000396 |
The drought surcharge will only be charged during periods when the State of California has declared an Emergency Drought. The Drought Surcharge is in addition to the Variable Charge.
Sewer Rates
Sewer Rates were adopted by the City Council on October 13, 2015. The five-year monthly rates are as follows:
| Current Rate |
Effective July 1, 2016 |
Effective July 1, 2017 |
Effective July 1, 2018 |
Effective July 1, 2019 |
|
|---|---|---|---|---|---|
| Base Rate | $25.79 | $33.01 | $40.28 | $47.12 | $49.48 |
Commercial customers must also pay a variable charge rate in addition to the base rate. Variable charge rates are charged per cubic foot for usage over 14,960 gallons as follows:
| Classification | Effective Nov. 21, 2015 |
Effective July 1, 2016 |
Effective July 1, 2017 |
Effective July 1, 2018 |
Effective July 1, 2019 |
|---|---|---|---|---|---|
| Schools w/o cafeterias, Offices | $0.001496 | $0.001795 | $0.002154 | $0.002326 | $0.002512 |
| Commercial, hospitals, extended care facilities, markets (w/o deli's), Automobile shops |
$0.001995 | $0.002393 | $0.002872 | $0.003102 | $0.003350 |
| Schools w/ cafeterias, Restaurants, Short order facilities, Markets w/ deli's |
$0.002693 | $0.003231 | $0.003877 | $0.004187 | $0.004523 |
| Restaurants w/ full kitchens | $0.004388 | $0.005266 | $0.006320 | $0.006825 | $0.007370 |
Garbage Rates
Garbage rates were adopted in October 2018 and became effective in November 2018. Rates will be adjusted annually based on a Consumer Price Index Increase. Notification of the 2019 increase will be distributed to all customers in October 2019.
| Rate Type | Monthly Rate Effective 11/01/2018 |
|---|---|
| Residential - 90 gallon can & Recycle | $23.40 |
| Residential - 30 gallon can & Recycle | $20.52 |
| Residential - 90 gallon can & Recycle - Senior Rate | $17.55 |
| Residential - 30 gallon can & Recycle - Senior Rate | $15.44 |
| Residential - 2 90 gallon cans & Recycle | $30.85 |
| Residential - 3 90 gallon cans & Recycle | $38.30 |
| Residential - 2 90 gallon cans & Recycle - Senior Rate | $24.37 |
| Non Residential & Small Business - 90 Gallon can | $23.40 |
| Non Residential & Small Business - 30 Gallon can | $20.59 |
| Non Residential & Small Business - 2 90 Gallon Cans & Recycle | $30.85 |
| Non Residential & Small Business - 3 90 Gallon Cans & Recycle | $38.30 |
| Non Residential & Small Business - 4 90 Gallon Cans & Recycle | $45.75 |
| Commercial - 1 yd Bin 1x per week pickup | $57.06 |
| Commercial - 2 yd Bin 1x per week pickup | $90.63 |
| Commercial - 2 yd Bin 2x per week pickup | $165.31 |
| Commercial - 2 yd Bin 3x per week pickup | $240.12 |
| Commercial - 3 yd Bin 1x per week pickup | $124.70 |
| Commercial - 3 yd Bin 2x per week pickup | $226.16 |
| Commercial - 3 yd Bin 3x per week pickup | $316.53 |
| Commercial - 3 yd Bin 4x per week pickup | $426.25 |
| Commercial - 4 yd Bin 1x per week pickup | $162.75 |
| Commercial - 4 yd Bin 2x per week pickup | $299.42 |
| Commercial - 4 yd Bin 3x per week pickup | $417.55 |
| Commercial - 4 yd Bin 4x per week pickup | $500.99 |
| Commercial - 4 yd Bin 5x per week pickup | $615.93 |
| Commercial - 4 yd Bin 6x per week pickup | $739.42 |
| Commercial - 6 yd Bin 1x per week pickup | $223.11 |
| Commercial - 6 yd Bin 2x per week pickup | $412.35 |
| Commercial - 6 yd Bin 3x per week pickup | $593.84 |
| Commercial - 6 yd Bin 4x per week pickup | $693.32 |
| Commercial - 6 yd Bin 5x per week pickup | $833.35 |
| Commercial - 6 yd Bin 6x per week pickup | $867.31 |