Utilities

New Customer Service Information

​COVID-19 changes. City Hall is currently closed to the public. We are unable to do in person utiltiy sign-ups. For any questions please contact Riverbank Finance Department at (209) 863-7109.

New!!! City of Riverbank now offers online Utility Sign-ups through Xpress Bill Pay. To sign up, please visit Xpressbillpay.com. You will find simple instructions here on how to sign up for new service. You will be asked for the following information;

  • $60 deposit
  • Service address
  • Billing address (if different from above)
  • Phone number
  • Provide proof of ownership or rental agreement (follow up email will request this)
  • The name you would like on the account (must match documents being submitted)
  • Your date to commence service (can be same day if before 3:00 pm)
  • Copy of your drivers license or other U.S. Government-issued ID (follow up email will request this)
We will do our best to work with you over phone and e-mail to get your account started.

Resuming Service 


If you currently have service, or have had service within the past 30-days with the City of Riverbank, and your account is in good standing, the following steps can help establish your new service:
  1. You may call us at 209-863-7109
  2. Provide us with the same information as above
  3. Provide us with the address where you had service previously
If your previous account was in good standing, no deposit may be required.


Payments



You may pay your utility bill in person at the Finance Department or pay your utility bill online.
Pay by cash through one of the authorized cash locations. (Convenience Fee can vary by location)

 UTILITY CUSTOMERS PLEASE NOTE:

Effective September 1, 2018:

For customers whose water has been disconnected due to delinquency, in order to have your service restored: full payment of your balance and the $50.00 Reconnection Fee must be paid in cash, cashier’s check or money order, credit or debit card. NO PERSONAL CHECKS WILL BE ACCEPTED to have your water turned back on. 

The City of Riverbank uses Xpress Bill Pay to process all online utility payments. Xpress Bill Pay offers convenient options such as: automatic payment, pay by phone and pay online. 
Visit them at: xpressbillpay.com
Or call them at: 1-800-766-2350 to speak with a representative about selecting an option that works best for you. 


Utility Bill Schedule


View the calendar for 2020 Utility Bill Dates including: dates utility bills are mailed and the utility payment due dates; dates when late notices are mailed and the delinquency due dates; the dates when water turn-offs begin for each billing period; and dates that the city offices are closed.

Garbage Service


Sign up for garbage service when you sign up for water and sewer service. You will be billed bimonthly. When you sign up for garbage service, the provider will deliver 2 toters to your home: one gray toter and one black toter. The gray toter is for yard waste, paper, and cardboard only. The black toter is for household garbage. Recyclables should be put in blue plastic bags and placed in the black toter, as it will be sorted at the provider's place of business. 

Our Garbage Services are provided by Gilton Solid Waste. If you have a missed pickup of your garbage service, please contact Gilton directly at 209-527-3781

Bulky Item Pickup



Did you know that Gilton Solid Waste provides bulky item pickup two times per year per customer?  They will pick up item such as:

  • Refrigerators
  • Water Heaters
  • Washers/Dryers
  • Couches/Sofas
  • Bed Frames & Mattresses
  • Microwaves
  • Hot Tubs
  • Patio Furniture
  • And much more!
Call Gilton to schedule your appointment at (209) 527-3781.
 

Curbside E-Waste Pickup



Gilton provides curbside e-waste pickup at your home four times per year per customer.  Acceptable items include:

  • Cathode Ray Tube (CRT) Monitors & TV's
  • LCD Monitors & TV's
  • LED Monitors & TV's
  • Projection TV's
  • VCR's & DVD Players
  • Video Game Consoles
  • Stereo Equipment (including car stereos)
  • CD Players
  • Telephones & Cell Phones
  • Desktop Computers
  • Copiers (Desktop size only)
  • Fax Machines (Desktop size only)

Utility Rates


Water Rates


Water rates were adopted by the City Council on October 13, 2015. Residential homes have a 1.5" or smaller water meter. The five-year monthly rates are as follows:

 Meter Size Effective
Nov. 21, 2015 		 Effective
July 1, 2016 		 Effective
July 1, 2017 		 Effective
July 1, 2018 		 Effective
July 1, 2019 
1.5" and smaller
(Residential)		 $19.77 $22.73 $24.55 $25.78 $27.07
2"  $31.63 $36.37 $39.29 $41.24 $43.31
3" $63.27 $72.74 $78.57 $82.49 $86.62
4" and above $98.85 $113.65 $122.77 $128.89 $135.34
Variable Charge
(Water Usage
per gallon)		 $0.000614 $0.000706 $0.000762 $0.000800 $0.000840
Drought Surcharge
(per gallon)		 $0.00 $0.000092 $0.000211 $0.000377 $0.000396
 
The drought surcharge will only be charged during periods when the State of California has declared an Emergency Drought.  The Drought Surcharge is in addition to the Variable Charge.
 


Sewer Rates


Sewer Rates were adopted by the City Council on October 13, 2015.  The five-year monthly rates are as follows:

Current
Rate		 Effective
July 1, 2016		 Effective
July 1, 2017		 Effective
July 1, 2018		 Effective
July 1, 2019
Base Rate $25.79 $33.01 $40.28 $47.12 $49.48

Commercial customers must also pay a variable charge rate in addition to the base rate.  Variable charge rates are charged per cubic foot for usage over 14,960 gallons as follows:

 Classification Effective
Nov. 21, 2015		 Effective
July 1, 2016		 Effective 
July 1, 2017 		 Effective
July 1, 2018 		 Effective
July 1, 2019 
Schools w/o cafeterias, Offices $0.001496 $0.001795  $0.002154  $0.002326  $0.002512 
Commercial, hospitals, extended care facilities,
markets (w/o deli's), Automobile shops		 $0.001995 $0.002393  $0.002872  $0.003102  $0.003350 
Schools w/ cafeterias, Restaurants, Short order facilities,
Markets w/ deli's		 $0.002693 $0.003231  $0.003877  $0.004187  $0.004523 
Restaurants w/ full kitchens $0.004388 $0.005266  $0.006320  $0.006825  $0.007370 

Garbage Rates


Garbage rates were adopted in October 2018 and became effective in November 2018.  Rates will be adjusted annually based on a Consumer Price Index Increase.  Notification of the 2019 increase will be distributed to all customers in October 2019.
  
 Rate Type Monthly Rate 
Effective 11/01/2018
Residential - 90 gallon can & Recycle $23.40
Residential - 30 gallon can & Recycle $20.52
Residential - 90 gallon can & Recycle - Senior Rate $17.55
Residential - 30 gallon can & Recycle - Senior Rate $15.44
Residential - 2 90 gallon cans & Recycle  $30.85
Residential - 3 90 gallon cans & Recycle  $38.30
Residential - 2 90 gallon cans & Recycle - Senior Rate $24.37
Non Residential & Small Business - 90 Gallon can $23.40
Non Residential & Small Business - 30 Gallon can $20.59
Non Residential & Small Business - 2 90 Gallon Cans & Recycle  $30.85
Non Residential & Small Business - 3 90 Gallon Cans & Recycle   $38.30
Non Residential & Small Business - 4 90 Gallon Cans & Recycle  $45.75
Commercial - 1 yd Bin 1x per week pickup  $57.06
Commercial - 2 yd Bin 1x per week pickup $90.63
Commercial - 2 yd Bin 2x per week pickup $165.31
Commercial - 2 yd Bin 3x per week pickup $240.12
Commercial - 3 yd Bin 1x per week pickup $124.70
Commercial - 3 yd Bin 2x per week pickup $226.16 
Commercial - 3 yd Bin 3x per week pickup $316.53
Commercial - 3 yd Bin 4x per week pickup $426.25
Commercial - 4 yd Bin 1x per week pickup $162.75
Commercial - 4 yd Bin 2x per week pickup $299.42
Commercial - 4 yd Bin 3x per week pickup $417.55
Commercial - 4 yd Bin 4x per week pickup $500.99
Commercial - 4 yd Bin 5x per week pickup $615.93
Commercial - 4 yd Bin 6x per week pickup $739.42
Commercial - 6 yd Bin 1x per week pickup $223.11
Commercial - 6 yd Bin 2x per week pickup $412.35
Commercial - 6 yd Bin 3x per week pickup $593.84
Commercial - 6 yd Bin 4x per week pickup $693.32
Commercial - 6 yd Bin 5x per week pickup $833.35
Commercial - 6 yd Bin 6x per week pickup $867.31