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Utility Billing
Current Updates -
Sewer rates have increased as of January 1st, 2026. Rates can be found on this page down below. (English) (Spanish)(01/01/2026)
Garbage Rates have increased as of September 1st, 2025. Rates can be found on this page down below.(09/01/2025)
New Online Utility sign-up can be found here Current Updates - Current Updates - Current Updates - Current Updates -.(05/13/2024)
City of Riverbank is now able to provide payment arrangements for past due balances, please fill out the Medical/Financial Hardship Form [Español], and return with all required documents to the City of Riverbank Finance Department. Please return in office, or by email at utilities@riverbank.org. (11/2/22)Applications for the Utility Rate Assistance Program can be found at the bottom of this page.
New Customer Service Information -
New residents can fill out this form to sign up or cancel services. Please return to the Finance Department. See below for required documents and deposits required with your application.
For changes to your account services or information changes fill out this form and return to the Finance Department.
Information packet for new residents can be found here Version OptionsUtility BillingHeadline.
Information on your current garbage day provided by Gilton can be found here Version OptionsUtility BillingHeadline.
In person or Online
Hours of Operation -
Monday - Thursday 7:30 AM - 5:30 PM.
City hall is currently closed every Friday.
Online Utility Sign-up -
Online Utility sign-up can be found here. Once signed up you can find your new resident packet here. Information on your current garbage day provided by Gilton can be found here.
When signing up for services you will be asked to provide the following information;
- $200 deposit - This breaks down to $60 Water, $100 Sewer, & $40 Garbage deposit.*
- Service address
- Billing address if different from above
- Phone number
- Provide proof of ownership or rental agreement
- The name you would like on the account
- Copy of your drivers license or other U.S. Government-issued ID
Cancel Service
If you currently have service and would like to terminate your services due to moving or selling your home please fill out the Cancel Utility Services Form. You can submit your form with one of the below options. Please submit with a copy of your ID- Mail back to us; Attn: Finance Department. 6707 3rd St. Riverbank, CA 95367
- Drop off at our office at 6617 3rd St. Riverbank, CA 95367
- Email back to us at utilities@riverbank.org
Payment options
In Office -
You may pay your utility bill in person using cash, check, money order or by accepted brands of Credit Cards (Visa, Mastercard, & Discover) during Business hours.You can pay by dropping off a check or money order in our drop box at the Finance Department during non business hours. Payments made through our drop box after closing are considered next day.
Online -
Xpress Bill Pay can be used to process all online utility payments. Xpress Bill Pay offers convenient options such as: automatic payment, pay by phone and pay online. Payments made here do not charge an additional fee for use.Visit them at: xpressbillpay.com
Telephone -
You can also call Xpress Bill Pay at 1-866-775-9603 to make a payment over the phone. Payments made here do not charge an additional fee for use.Additional Payment Options -
Pay by cash through one of the authorized cash locations. (Convenience Fee can vary by location)Utility Bill Schedule
View the calendar for the 2026 Utility Billing Calendar including: dates utility bills are mailed and the utility payment due dates; dates when late notices are mailed and the delinquency due dates; the dates when water turn-offs begin for each billing period; and dates that the city offices are closed.
Bills are processed by the first of January, March, May, July, September, November unless the processing date falls on a day we are closed (Saturday, Sunday, & Holidays). Bills are due 7 days after the mailing date.
2026 Utility Bill Due Dates -
01/12/2026, 03/09/2026, 05/08/2026, 07/08/2026, 09/08/2026, 11/09/2026
Late Fees
Late fees are applied to unpaid accounts 35 calendar days after our bill mailing date. A 10% penalty is assessed on any remaining balance or the most recently billed charges.
2026 Utility Bill Late Fee Dates -
02/10/2026, 04/07/2026, 06/09/2026, 08/06/2026, 10/07/2026, & 12/08/2026
Utility Shut Offs
Please see our Policy on Discontinuation of Residential Water Service for information regarding Utility Shut Offs.2026 Utility Bill Shut-off Dates -
03/17/2026, 05/12/2026, 07/07/2026, 09/15/2026, 11/17/2026, 01/12/2027
Garbage Service
The City of Riverbank contracts out to Gilton Solid Waste for residential garbage service.Information on your current garbage day provided by Gilton can be found here.
Billing Questions can be directed to the City Finance office at 209-863-7109.
Service Questions can be directed to Gilton at 209-527-3781.
If your garbage pick up was missed please call Gilton directly.
Sign up for garbage service when you sign up for water and sewer service. You will be billed bimonthly. When you sign up for garbage service, the provider will deliver 2 toters to your home: one gray or green toter and one black toter. The gray or green toter is for organics, yard waste, paper, and cardboard only. The black toter is for household garbage. Recyclables should be put in blue plastic bags and placed in the black toter, as it will be sorted at the provider's place of business.
Gilton scheduled services -
Call Gilton at 209-527-3781 or visit their website to schedule a Bulky Item or E waste Pick-up.Bulky Item Pickup
Did you know that Gilton Solid Waste provides bulky item pickup two times per year per customer? They will pick up item such as:
- Refrigerators
- Water Heaters
- Washers/Dryers
- Couches/Sofas
- Bed Frames & Mattresses
- Microwaves
- Hot Tubs
- Patio Furniture
- And much more!
Curbside E-Waste Pickup
Gilton provides curbside e-waste pickup at your home four times per year per customer. Acceptable items include:
- Cathode Ray Tube (CRT) Monitors & TV's
- LCD Monitors & TV's
- LED Monitors & TV's
- Projection TV's
- VCR's & DVD Players
- Video Game Consoles
- Stereo Equipment (including car stereos)
- CD Players
- Telephones & Cell Phones
- Desktop Computers
- Copiers (Desktop size only)
- Fax Machines (Desktop size only)
Utility Rates
We bill on a Bi-monthly basis, All rates you see below are doubled on your bill.
Water Rates
The Current Monthly Water Rates are effective 07/01/2019. Residential homes have a 1.5" or smaller water meter.
| Meter Size | Current Monthly Rate | Per Bill (Bi-Monthly) |
|---|---|---|
| 1.5" and smaller (Residential) | $27.07 | $54.14 |
| 2" | $43.31 | $86.62 |
| 3" | $86.62 | $173.24 |
| 4" and above | $135.34 | $270.68 |
| Variable Charge (Water Usage per gallon) | $0.000840 | $0.000840 |
| Drought Surcharge (per gallon) | $0.000396 | $0.000396 |
The drought surcharge will only be charged during periods when the State of California has declared an Emergency Drought. The Drought Surcharge is in addition to the Variable Charge.
More information about our Water Department can be found here Version OptionsUtility BillingHeadline.
Sewer Rates
On September 27, 2022 the Riverbank City Council provided authorization to proceed with a Proposition 218 Protest Vote for the adoption of new sewer rates based on a phased schedule (Option 2) for the implementation of a Regional Recycled Water Project at the Wastewater Treatment Plant. After a protest hearing held in December 2022, the rates below were formally adopted.
The Current Monthly Sewer Rates are effective 01/01/2026.
| Classification | Previous Monthly Rate | 01/01/23 | 01/01/24 | 01/01/25 | 01/01/26 | 01/01/27 |
|---|---|---|---|---|---|---|
| Base Rate | $49.48 | $58.39 | $68.90 | $81.30 | $95.12 | $109.39 |
| Per Bill (Bi-Monthly) | $98.96 | $116.78 | $137.80 | $162.60 | $190.24 | $218.78 |
Commercial customers must also pay a variable charge rate in addition to the base rate. Variable charge rates are charged per cubic foot for usage over 14,960 gallons as follows:
| Classification | Previous Monthly Rate | 01/01/23 | 01/01/24 | 01/01/25 | 01/01/26 | 01/01/27 |
|---|---|---|---|---|---|---|
| Schools w/o cafeterias, Offices | $0.002512 | $0.002964 | $0.003498 | $0.004128 | $0.004830 | $0.005555 |
| Commercial, hospitals, extended care facilities, markets (w/o deli's), Automobile shops | $0.003350 | $0.003953 | $0.004665 | $0.005505 | $0.006441 | $0.007407 |
| Schools w/ cafeterias, Restaurants, Short order facilities, Markets w/ deli's | $0.004523 | $0.005337 | $0.006298 | $0.007432 | $0.008695 | $0.009999 |
| Restaurants w/ full kitchens | $0.007370 | $0.008697 | $0.010262 | $0.012109 | $0.014168 | $0.016293 |
More information about the Sewer Department can be found here Version OptionsUtility BillingHeadline.
Garbage Rates
Garbage rates became effective September 1st, 2025. Beginning rate for standard service includes (1) 90 Gallon Trash & (1) 90 Gallon Organic starting at $38.63 per month, additional trash or organics carts cost an increase of $16.93 per cart.
Residential & Non-Residential Cart Service Rates | |||
|---|---|---|---|
| Basic Cart Service | Previous Monthly Rate | New Monthly Rate Effective 9/1/2025 | Per Bill (Bi-Monthly) |
| 30 Gallon MSW Cart Rate | $22.19 | $22.48 | $44.96 |
| 90 Gallon MSW Cart Rate | $25.31 | $25.64 | $51.28 |
| 90 Gallon Organics Cart Rate | $12.82 | $12.99 | $25.98 |
| Additional 90 Gallon Cart (Any Type) | $16.71 | $16.93 | $33.86 |
| Senior Citizen/Disabled Low Income Service | |||
| 30 Gallon MSW Cart Rate | $16.70 | $16.92 | $33.84 |
| 90 Gallon MSW Cart Rate | $18.99 | $19.24 | $38.48 |
| 90 Gallon Organics Cart Rate | $12.82 | $12.99 | $25.98 |
| Additional 90 Gallon Cart (Any Type) | $14.51 | $14.70 | $29.40 |
| Additional Services | |||
| Go Back | $16.22 | $16.43 | N/A |
| Extra Dump on Cart | $20.28 | $20.54 | N/A |
| Wash Cart | $22.71 | $23.01 | N/A |
| Commercial Bin Rate (Paid and obtained through Gilton) | |||
| Commercial - 1 yd Bin 1x per week pickup | $75.07 | $76.05 | N/A |
| Commercial - 2 yd Bin 1x per week pickup | $124.74 | $126.36 | N/A |
| Commercial - 2 yd Bin 2x per week pickup | $232.23 | $235.25 | N/A |
| Commercial - 2 yd Bin 3x per week pickup | $339.86 | $344.28 | N/A |
| Commercial - 3 yd Bin 1x per week pickup | $174.95 | $177.22 | N/A |
| Commercial - 3 yd Bin 2x per week pickup | $324.76 | $328.98 | N/A |
| Commercial - 3 yd Bin 3x per week pickup | $462.58 | $468.59 | N/A |
| Commercial - 3 yd Bin 4x per week pickup | $611.91 | $629.40 | N/A |
| Commercial - 4 yd Bin 1x per week pickup | $229.46 | $232.44 | N/A |
| Commercial - 4 yd Bin 2x per week pickup | $430.71 | $436.31 | N/A |
| Commercial - 4 yd Bin 3x per week pickup | $611.91 | $619.87 | N/A |
| Commercial - 4 yd Bin 4x per week pickup | $755.59 | $765.41 | N/A |
| Commercial - 4 yd Bin 5x per week pickup | $933.34 | $945.48 | N/A |
| Commercial - 4 yd Bin 6x per week pickup | $1,120.34 | $1,134.90 | N/A |
| Commercial - 6 yd Bin 1x per week pickup | $321.46 | $325.64 | N/A |
| Commercial - 6 yd Bin 2x per week pickup | $606.29 | $614.17 | N/A |
| Commercial - 6 yd Bin 3x per week pickup | $882.73 | $894.21 | N/A |
| Commercial - 6 yd Bin 4x per week pickup | $1,070.48 | $1,084.39 | N/A |
| Commercial - 6 yd Bin 5x per week pickup | $1,302.08 | $1,319.01 | N/A |
| Commercial - 6 yd Bin 6x per week pickup | $1,418.96 | $1,437.40 | N/A |
Rate Assistance -
All Rate Assistance is pending approval.
Utility Rate Assistance Program - Water, Sewer, & Garbage
More Information can be found here .
The Utility Rate Assistance Program (URAP) information can be found here. (English) (Spanish)